Terms of Service

Effective date: July 27, 2026

These Terms of Service govern your use of the AxisrayLab website and your purchase of products from AXISRAY Technology Co., Ltd. By visiting our website or placing an order, you agree to these Terms.

1. Eligibility

You must have reached the legal age required to enter into a binding contract in your jurisdiction. If you are a minor, you may use our services only with the consent and supervision of a parent or legal guardian.

2. Online store terms

You may not use our products or services for unlawful, abusive, fraudulent, or dangerous purposes. You must not interfere with the security or operation of the website, attempt unauthorized access, or transmit malicious code.

3. Product information

We make reasonable efforts to present product descriptions, compatibility information, colors, images, specifications, and pricing accurately. Displays and devices may reproduce colors differently. Product specifications, availability, packaging, and pricing may change without notice. You are responsible for confirming that a controller or accessory is compatible with your intended hardware, software, game, platform, and region before purchase.

4. Orders and acceptance

Submitting an order is an offer to purchase. We may accept, reject, limit, or cancel an order for reasons including inventory errors, pricing errors, suspected fraud, payment issues, shipping restrictions, or legal requirements. If we cancel an order after payment, we will refund the applicable amount to the original payment method.

5. Prices and payment

Prices are displayed in the currency shown at checkout. Taxes, duties, shipping charges, currency conversion fees, and other charges may apply. You agree to provide current and accurate billing and payment information.

6. Order cancellation

You may request cancellation before an order enters processing, but cancellation is not guaranteed. Once an order has shipped, it is handled under our Refund Policy.

7. Shipping

Shipping estimates are not guarantees. Delivery may be affected by carriers, customs, weather, public holidays, local restrictions, or events outside our reasonable control. Please review our Shipping Policy.

8. Returns and refunds

Returns, damaged items, incorrect items, and refunds are governed by our Refund Policy.

9. Safe and proper use

Use products only as instructed and with compatible devices. Stop using a product if it appears damaged, overheats, emits an unusual odor, or behaves unexpectedly. AXISRAY Technology Co., Ltd. is not responsible for damage caused by misuse, unauthorized modification, improper charging, incompatible equipment, or failure to follow instructions.

10. Intellectual property

The website, brand names, logos, product designs, photographs, graphics, videos, text, software, and other content are owned by or licensed to AXISRAY Technology Co., Ltd. You may not copy, reproduce, distribute, modify, sell, or exploit them without prior written permission.

11. Third-party services

Our store may use or link to third-party services, including Shopify, payment processors, logistics providers, social platforms, and analytics providers. We are not responsible for third-party websites or services that we do not control.

12. Privacy

Your use of the website is also governed by our Privacy Policy.

13. Availability and restricted regions

We sell internationally where reasonably available, but we do not offer products or services where doing so would violate applicable sanctions, export controls, trade restrictions, or other laws. We may refuse or cancel orders to restricted persons, entities, or destinations.

14. Disclaimer

To the maximum extent permitted by law, the website and services are provided on an “as available” basis. Nothing in these Terms excludes consumer rights that cannot lawfully be excluded.

15. Limitation of liability

To the maximum extent permitted by law, AXISRAY Technology Co., Ltd. will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of the website or products. Our total liability for a claim relating to a purchase will not exceed the amount paid for the product giving rise to that claim, except where applicable law requires otherwise.

16. Changes to these Terms

We may update these Terms from time to time. The revised version will be posted on this page with an updated effective date. Continued use after changes take effect constitutes acceptance where permitted by law.

17. Governing law

These Terms are governed by the laws of the Hong Kong Special Administrative Region, without prejudice to mandatory consumer protections that apply in your place of residence.

18. Contact

AXISRAY Technology Co., Ltd.
Email: service@axisraylab.com