Shipping Policy

Effective date: July 27, 2026

AXISRAY Technology Co., Ltd. ships AxisrayLab products internationally where service is available and legally permitted.

Order processing

Orders are generally prepared during business days, Monday–Friday, excluding public holidays. Processing time may vary by product availability, order volume, verification requirements, product launches, and holidays. An estimated delivery timeframe may be shown at checkout or in your order confirmation.

Shipping destinations

We ship to supported destinations worldwide, except countries, regions, persons, or entities subject to applicable sanctions, export controls, carrier restrictions, or other legal prohibitions. Available shipping methods are shown at checkout.

Delivery estimates

Delivery dates are estimates and are not guaranteed. Customs inspections, carrier delays, weather, public holidays, local disruptions, incorrect addresses, and events outside our reasonable control may affect delivery.

Tracking

When tracking is available, details will be sent to the email address associated with the order. Tracking events can take time to appear after a label is created.

Customs, duties, and taxes

Unless checkout states otherwise, the recipient is responsible for import duties, taxes, brokerage charges, and other fees imposed by the destination country or carrier. Customs requirements vary and may cause delays.

Address accuracy

Please review your shipping address before submitting an order. Contact us immediately if a correction is required. We cannot guarantee changes after processing begins and are not responsible for delays, failed delivery, or additional costs caused by an incorrect or incomplete address supplied by the customer.

Failed delivery and returned packages

If a package is refused, unclaimed, or returned because of an incorrect address, unpaid import charges, or repeated failed delivery attempts, we may deduct shipping, return, customs, and handling costs from any refund where permitted by law.

Lost or damaged packages

If tracking shows unusual delay, loss, or damage, contact service@axisraylab.com with your order number. We may ask you to cooperate with a carrier investigation and provide supporting information.

Separate shipments

Products in one order may ship separately due to inventory location, product type, or carrier requirements. Separate tracking numbers may be provided.

Contact

For shipping questions, email service@axisraylab.com. Customer service hours are Monday–Friday, 9:00 AM–6:00 PM (UTC+8), excluding public holidays.