Refund Policy

Effective date: July 27, 2026

We want you to be satisfied with your AxisrayLab purchase. This policy explains how to request a return, replacement, or refund.

30-day return period

You may request a return within 30 days after the order is marked delivered. To be eligible, the item must be in substantially the same condition in which it was received, with included accessories, manuals, and original packaging. Proof of purchase is required.

Start a return

Email service@axisraylab.com with your order number, reason for the request, and relevant photos or video. Do not send a product back before receiving return instructions and authorization.

Damaged, defective, or incorrect items

Please inspect your order promptly. If an item arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and clear supporting photos or video. We will assess the issue and, where appropriate, arrange troubleshooting, replacement parts, a replacement product, or a refund.

Non-returnable items

We cannot accept items that show misuse, accidental damage, unauthorized modification, liquid damage, missing serial labels, excessive wear, or damage caused by incompatible equipment. Gift cards, downloadable products, and items identified as final sale are not returnable except where required by law.

Return shipping

If the return is due to our error or a confirmed product defect, we will provide instructions regarding reasonable return shipping costs. For change-of-mind returns, the customer is responsible for return shipping and any related customs charges unless applicable law provides otherwise. Original shipping charges are generally non-refundable.

Refunds

After we receive and inspect the returned item, we will notify you of the decision. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the refund.

Exchanges

Availability cannot be guaranteed. The fastest method may be to return the eligible item and place a new order after the return is approved.

Order cancellations

You may request cancellation before the order enters processing, but cancellation is not guaranteed. Once an order has shipped, the return provisions above apply.

Consumer rights

This policy does not limit rights that cannot be excluded under applicable consumer law.

Contact

AXISRAY Technology Co., Ltd.
service@axisraylab.com