Privacy Policy

Effective date: July 27, 2026

This Privacy Policy explains how AXISRAY Technology Co., Ltd. (“AxisrayLab,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit our website, contact us, or purchase our products.

Information we collect

We may collect contact details, billing and shipping information, order and payment information, customer support messages, account information, marketing preferences, device and browser information, IP address, website usage data, and information you choose to provide through forms or links.

How we use information

We use personal information to process and deliver orders, provide customer and technical support, prevent fraud, maintain website security, communicate about purchases, improve products and services, comply with legal obligations, and send marketing communications where permitted or requested.

Payments

Payments are processed by Shopify and third-party payment providers. We do not directly store complete payment card numbers. Payment providers process information under their own privacy terms.

Cookies and analytics

We and our service providers may use cookies, pixels, local storage, and similar technologies to operate the store, remember preferences, measure performance, understand website use, prevent fraud, and support advertising where permitted. Browser settings and available privacy controls can be used to manage certain technologies.

How we share information

We may share information with Shopify, payment processors, fulfillment and logistics providers, cloud and IT providers, customer support tools, analytics and advertising providers, professional advisers, authorities where legally required, and parties involved in a business transaction. We do not sell personal information for money.

International transfers

Our providers and customers operate globally. Information may be processed outside your country and may be subject to different data protection laws. Where required, we use appropriate safeguards for international transfers.

Data retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described here, maintain business and tax records, resolve disputes, enforce agreements, and comply with law.

Your rights

Depending on your location, you may have rights to request access, correction, deletion, restriction, portability, or objection to certain processing, and to withdraw consent. We may need to verify your identity before completing a request.

Children’s privacy

Our store is not directed to children who cannot legally provide consent under applicable law. Minors should use the website and purchase products only with the involvement of a parent or legal guardian. If you believe a child has provided personal information without appropriate consent, please contact us.

Security

We use reasonable administrative, technical, and organizational safeguards. However, no online transmission or storage method is completely secure.

Changes to this policy

We may update this policy to reflect changes to our practices, services, or legal obligations. The updated version will be posted with a revised effective date.

Contact us

For privacy questions or requests, contact AXISRAY Technology Co., Ltd. at service@axisraylab.com.